The most common question I am currently asked by email is whether items marked out of stock in the Fighting 15s shop will be coming back into stock. This is in spite of the subject being covered in the FAQs, and to which the short answer is yes.
Here’s a longer explanation.
Rather than let back-orders build up for codes that go out of stock but that are on order at a supplier, we switched this year to marking such items as out of stock rather than keeping them available to buy. This reduced the post-Christmas back orders to a manageable dozen, rather than the usual 50+ that can result from the long lead times in obtaining new stock, and eliminated long waiting times for follow-on items for most customers. There were and are exceptions, as, for example, we have this week posted follow-on items for orders placed in February.
Fighting 15s re-orders new stock pretty much every week, including items that either we can see are going out of stock or that have gone out of stock, based on typical demand (i.e. we prioritize the most popular items). We are still waiting on stock ordered a number of months ago, and have a long chain of orders waiting for processing by suppliers, so even though we predicted an item would go out of stock and re-ordered in good time, our replacements have not yet arrived. And yes, yes it can seem that an item is out of stock for a long time as a result.
Note that we get 25 to 30kg shipped from a supplier such at Eureka/AB in Australia in one go, and the time taken to build up a consignment to that weight is one of the main determining factors that affects when we get new stock. It is also why we cannot say exactly when an item will come back into stock – we won’t know until about five days before it arrives.
Sometimes we can get in new stock and it sells out within hours of it coming back into stock, increasing the time that it is apparently out of stock – blink and you miss it, so to say. We can’t predict this happening.
Sometimes items go out of stock quickly because they feature in wargames news, magazine articles or a forum post. This is a position that is difficult to recover from quickly with long lead times for replacements, and so an item may actually go out of stock for several months. The week we suddenly sold out of turtle tanks was a surprise indeed.
Very rarely an item goes out of stock because the mould is shot. If we make the mould then we can remedy this quickly, but replacements for licensed moulds have to be fitted into the suppliers’ schedule. AB horse code H05 was recently subject to this, for example, but we now have a replacement and so the code is back in stock.
So, rest assured: an item that is marked out of stock will usually be reordered. A few items that rarely sell are not immediately re-ordered, but in general if it’s a code in a top-selling range such as 28mm modern, 20mm WWII or 15mm Napoleonics, it will be on re-order before anyone even asks.