Fighting 15s: Service update 20 March

Fighting 15s is currently exceptionally busy with orders. March is usually our busiest month of the year for orders and 2018 is true to form.

Although orders will be processed as soon as possible, they may take longer than usual for Ian to get through. Orders that need casting may have to wait until a casting window becomes available at weekends.

Please be patient, especially if you have submitted an order by phone or email: our policy is always to give priority to paid-for online orders, and this means that orders for which payment has not been processed wait.

Stock is updated manually on the site, which means items that go out of stock may not be updated as quickly as usual. The shop does not use an automatic stock update system because it is not relevant for items cast by Fighting 15s – these items would risk being marked out of stock in spite of being available.

Fighting 15s at Salute 2018

Fighting 15s will be on the Colonel Bill’s stand (TD19) at Salute, Excel London, on 14 April 2018.

Please note that the closing date for advance orders for the show is 1 April. I am unavailable in the week or so running up to Salute and have to cut-off advance orders early this year.

Advance orders may be made by phone, email (please don’t send attachments) or by sending a message via the Fighting 15s Facebook page. Fighting 15s can no longer offer a collect at Salute option in the shopping cart because of a change in how the shop’s delivery system works. Payment must be in advance by card or PayPal: at Salute, Ian will be in Colonel Bill’s livery and operating Colonel Bill’s till. Fighting 15s cannot, therefore, take cash payments on the day.

Colonel Bill’s is Fighting 15s’ official stockist of Eureka 18mm SYW figures and Fighting 15s’ medievals. In addition to our lines that Colonel Bill’s usually carries, there will be a selection of Napoleonic unit packs of 15mm AB Figures at the show. Packs on the stand are based on our best-sellers, and by its nature the selection will therefore be limited. Orders for 20mm WWII AB Figures must be made in advance.

Advance orders for collection at Salute may also be made for our clearance lines of Oddzial Osmy, Shadowforge and Laughing Monk figures. These ranges, however, will be removed from the Fighting 15s shop on 1 April.

Eureka Miniatures has its own, separate stand at Salute. Please do not confuse the two when placing advance orders.

Ian
Fighting 15s

Fighting 15s: Service Update 5 February

Just a heads-up that this week is particularly difficult as I have to fit in, among other things, surveyors for probate valuations, solicitors regarding wills, and I have to travel to the depths of Kent to meet my sister and scatter my mum’s ashes. So although I will be working on orders on and off during the week, service will not be up to its usual speed. I had recovered to just a day or so behind, but I regret that this will lapse again: I expect to catch up just before I take some long-planned holiday and throw everything out of whack again. Janet will be at HQ while I am away, but because she doesn’t understand anything about toy soldiers please don’t expect sense from her if you phone.

Thanks to everyone who has sent their condolences. It really is appreciated.

Ian
Fighting 15s

Fighting 15s: Service update 29 January

Fighting 15s is gradually catching up with the backlog of orders and emails. Ian’s mum’s funeral was on 22 January, and he is not entirely clear of responsibilities in that regard.  Last week, for example, lost a number of hours simply dealing with solicitors, and clearing up matters to do with the estate will continue to interrupt work over the next few months. Ian will be away shortly for the scattering of the ashes.

By and large emails from early January onwards have now been answered or have been dealt with. Orders are five days or so behind, longer for those that require casting or that are waiting on stock to arrive. A shipment that arrived last week from AB/Eureka will resolve a number of those issues once it is checked and unpacked. Ian had hoped to do this over the weekend, but circumstances prevented this.

Fighting 15s continues to deal with a large number of orders for clearance lines (Oddzial Osmy, Laughing Monk, Shadowforge, Coat d’arms). Stocks are still by and large good, and codes that go out of stock are being removed as soon as possible from the online shop.

Coat d’arms paints clearance sale

The clearance sale of Coat d’arms paints will end on 21 February 2018. This is earlier than the date for ending the clearance sales for Oddzial Osmy, Laughing Monk and Shadowforge Miniatures. I have a buyer for my existing stock of paints, hence the change of date for the end of the sale.

Coat d’arms paints are currently priced at £1.60 inc VAT per standard pot and £4.00 inc VAT per large pot, a saving of 20% on our regular price. There is, therefore, less than a month left to take advantage of these prices. The paints will be withdrawn from the shop on 21 February.

A reminder that Fighting 15s is just shedding a few lines to focus primarily on AB Figures and Eureka Miniatures. Dropping some lines means we can create storage space for new releases from AB and Eureka.

New year, new Fighting 15s

Events over Christmas and the new year have helped clarify the direction that Fighting 15s will be taking in 2018. Owner Ian realizes that he is absolutely at his happiest selling the superb figures made by Tony Barton of AB Figures, and the figures produced by Nic Robson of Eureka Miniatures, and that it is time to make changes to Fighting 15s to focus on these manufacturers.

Fighting 15s has therefore decided to discontinue supplying products from Oddzial Osmy, Shadowforge Miniatures, Laughing Monk and Coat d’arms. Items from these ranges are on sale at up to 20% off Fighting 15s’ usual prices. Our sale runs from today (12 January) until 5 April 2018, at which point the ranges will be removed from our shop.

Fighting 15s: Service update, 8 January

Followers of the Fighting 15s Facebook page will be aware that although Fighting 15s opened as planned on 2 January, it fairly shortly shut again owing to illness – the particularly debilitating cold that’s been doing the rounds – and I have been forced to take four days of bed rest. I’m self employed and rarely stop work if I’m ill.

I now feel fit enough to start packing figures into boxes again, if not yet casting. Of course, a mountain of orders has built up, in spite of Fighting 15s opening between Christmas and New Year, and there will be delays in dealing with, casting, and dispatching orders. I’m particularly sorry to the five customers who have been waiting for me to cast stuff since Fighting 15s closed on 20 December, but those orders should still all go out within the target of seven to 28 days for casting – though admittedly towards the maximum of that period.

In addition, please be aware that my mother died on 30 December and that I may also be tied up with family matters from time to time until the funeral on 22 January. She was 80 and has been unable to speak for three years because of a severe stroke. As I’d seen her on 21 and 27 December and seen a marked deterioration in her condition, the loss was not entirely unexpected. Thank you for your understanding at this time.

Be assured that I plan to remain fully communicative with my customers, that orders should start going out the door again from today, and that I will be working as hard as circumstances allow to reduce the backlog and get back to normal service. I hope to start casting again from Wednesday 10 January.

Ian
Fighting 15s

Fighting 15s re-opens

Fighting 15s is open again following the Christmas break. Orders are being processed again from today (Thursday 28 December) and, as expected, there is a backlog to deal with. Orders will be dealt with as soon as possible. Orders will probably not be dispatched until 29 December, and orders that require casting will probably not be dispatched until the new year.

Please note that Fighting 15s’ suppliers are usually closed for a two-week period at Christmas and new year. Eureka/AB’s closure and its preparations for CanCon at the end of January mean that regular deliveries of stock to Fighting 15s typically do not resume until late February. A shipment from Australia due in this week, however, will bring a number of codes back into stock.

Shipments from Poland are governed by the need to attain a minimum order level. Fighting 15s expects to place its next order with Oddzial Osmy in January with delivery due in February.

Note that shipping charges from Australia are rising by 5% in the new year and the effect of this increase on Fighting 15s’ prices will be evaluated once the first shipment has been received at the new rates.

Christmas 2017 orders and shipments at Fighting 15s

The last day that Fighting 15s will post orders before Christmas is 20 December 2017.

Fighting 15s will definitely be closed on 19 December and from 21 to 27 December inclusive. We will be working across the holiday period, however, to avoid having a massive backlog at the end of the festive season. We have to fit in airport runs for members of the family, and this largely shapes when we can be open.

It is already too late to guarantee that items will be available in time for Christmas in the UK. Our main suppliers are based abroad and it is not possible to obtain anything that isn’t on one of our scheduled shipments. Our main suppliers also tend to shut completely for two weeks over the festive season. This impacts on shipments, and experience tells us that shipments from them will not resume until mid-February 2018.

Items that we cast or make here in the UK ideally need to be ordered before 13 December for UK delivery before Christmas.

As of 30 November, Fighting 15s cannot guarantee that orders from customers outside the UK will be fulfilled in time for Christmas.

Last call for orders for Claymore 2017

Fighting 15s is at Claymore in Edinburgh on Saturday 5 August, helping out Stuart Armstrong on Colonel Bill’s stand. Although Ian will be Stuart’s till monkey for the day, advance orders are possible.

As Colonel Bill’s carries our own medievals, Bartek’s playing cards, and Eureka’s Seven Years War ranges, Fighting 15s cannot take advance orders for those (which should be placed through Colonel Bill’s), but can take advance orders for other Eureka ranges, plus, of course, AB Figures’ 15mm Napoleonic and 20mm WWII ranges.

A selection of ready-made 15mm Napoleonic unit packs from AB Figures will be available on the stand. Colonel Bill’s will continue to carry these packs at other UK shows, starting with Britcon.

Time is running out for advance orders. Fighting 15s will shut from 2 to 9 August for holiday and to travel to and from Scotland, and therefore the last date for advance orders is Tuesday 1 August. Please note that orders that require extensive casting are now not likely to be ready in time – Ian has been casting for four days solid in preparation for the show as it is.

The Fighting 15s online shop will, as usual, be open while Ian is away, but orders will not be processed until his return. Please do not expect his wife or daughter to answer questions about toy soldiers while he is away.

Advance orders for Fighting 15s should be placed via email or, if you feel you absolutely must talk to a slightly deaf man, phone. Contact details are on the website. All advance orders must be paid for in advance by card or PayPal – Ian cannot take payments on the day.

Link (Claymore): https://seswc.co.uk/2017/02/09/claymore-2017/