How do I contact Fighting 15s?

Our phone number is +44 (0) 1983 557852, and someone is usually available to take calls between 10am and 6pm on Mondays to Thursdays. Please try to avoid lunchtime: it may be a convenient time for you to call, but we may not be around to answer the phone. 

We do not have a fax number.

Our email address is sales@fighting15sshop.co.uk. Paid for orders receive priority over anything else, and emails take second place to them. Please note that AOL and Hotmail accounts may block emails from senders not in the receiver's contacts: our advice to AOL users in particular is to get a real email account.

Our address is Green Butts, Colwell Road, Freshwater, Isle of Wight, PO40 9SL, United Kingdom. We can receive visitors only by arrangement and at the visitors' own risk.

VAT on invoices

Fighting 15s is registered for VAT as of 1 October 2007. Our VAT number is GB 917 3277 15.

Shop prices include VAT at 20%. The individual items on invoices are shown with their VAT-inclusive price, but the sub-total immediately below them is the ex-VAT sub-total. VAT at 20% is charged on the sum of this ex-VAT sub-total plus the ex-VAT delivery charge. That's how ekmpowershop's shopping cart works, and Fighting 15s can't change it.

VAT is deducted in the shopping cart for customers who live outside the European Union provided that the correct country is chosen for delivery.

The shopping cart is not intelligent and for a book-only order will charge VAT on delivery, even though no VAT is due on delivery for an order that contains only books. Fighting 15s needs to manually adjust the final invoice to show zero VAT; the shopping cart uses a lower-than-actual weight for the book when calculating delivery so that the overall delivery charge is correct.

Is it cheaper to order direct from Eureka Miniatures?

Fighting 15s recognizes that Eureka Miniatures and AB Figures are premium products and that as such it’s not uncommon to come across comments in internet forums about the price charged in the UK.

The simple fact is that the exchange rate with the Australian dollar is very poor, having dropped from about A$2.42 to the pound when Fighting 15s first started importing Eureka Miniatures, to about A$1.53 to the pound. During 2011 the rate has typically varied from A$1.49 to A$1.56 to the pound.

Airmail delivery from Eureka costs a minimum of A$14.00 (£9.08) to the UK. When tax, international shipping and customs handling charges are considered, an order for AB or Eureka Miniatures should work out cheaper from Fighting 15s, even if that order is below the VAT threshold.

Remember that Eureka's website prices exclude tax; Fighting 15s' website prices include tax at 20% as required by EU law. Ex-tax prices are similar: on 30 January 2012, Eureka's prices for 15mm Eureka, 15mm AB and 28mm Eureka foot figures were 54p, 62p and £2.00, as against Fighting 15s' ex-tax prices of 54p, 63p and £2.08 respectively after rounding. Fighting 15s' prices will inevitably be slightly higher because they incorporate international shipping costs.

Eureka, however, can do something that Fighting 15s cannot do. It can supply your figures in seven to 10 days worldwide regardless of stock levels because it makes everything itself. If Fighting 15s is out of stock, a direct order from Eureka Miniatures will almost certainly arrive faster.

Is Fighting 15s part of Eureka Miniatures?

Fighting 15s is the European agent for Eureka Miniatures of Australia. The two companies are separate, independent businesses: Fighting 15s is not, therefore, a subsidiary of Eureka Miniatures. Fighting 15s imports figures that are made by Eureka Miniatures or casts them under licence.