Updated: 21 January 2012

SAFETY
WARNING: The items on this site are not suitable for children aged under 14 years. The items on this site are not toys.

Most white metal items available on this site contain lead, which is dangerous if chewed or swallowed. White metal items may also have sharp points or edges, which can injure if handled incorrectly. Appropriate protective equipment, such as impact-resistant polycarbonate glasses should be worn when cleaning up figures.

The white metal items made by Oddzial Osmy of Poland are made from a lead-free zinc-aluminium alloy. This is a hard alloy that requires special care when cleaning up. When removing flash and mould lines only use snips and files: do not use a blade, such as a craft knife or scalpel, because it may slip or break. Flash on these items is sharp and therefore these items require great care when handling to avoid injury. The small size of items in the 1:600 scale ranges present a choking hazard and Fighting 15s repeats the warning that such figures are not toys and are not suitable for children aged under 14 years.

Do not use chemicals to clean figures, especially the aluminium-zinc items made by Oddzial Osmy, because acids and alkalis may damage them irreparably. Mild detergent and water is sufficient.

Water-based acrylic paints are non-toxic. In the event of contact with the eyes, wash copiously with cold water and seek medical advice.

VAT
Fighting 15s is registered for VAT. Our VAT number is GB 917 3277 15.

Prices of miniature figures and models in the shop include VAT at 20%. Books, including wargames rules, are zero-rated for VAT.

Receipts show an itemized list of items ordered (with VAT-inclusive prices in the EU), a sub-total (ex-VAT), delivery charge (ex-VAT), the total tax due, and the total value of the order (including delivery and VAT).

VAT will be removed for orders sent to delivery addresses outside the EU when the correct tax region is entered in the shopping cart.

CONTACT DETAILS
Fighting 15s is run by Ian Marsh at Green Butts, Colwell Road, Freshwater, Isle of Wight, PO40 9SL. Visitors by appointment only.

Email: sales@fighting15sshop.co.uk. Please be patient if you do not get a prompt answer: paid-for orders receive priority over everything else. Please note that AOL and Hotmail accounts may block emails from senders not in the receiver's contacts.

Telephone: +44 (0) 1983 557852 (10am to 6.00pm Monday to Thursday only). Enquiries only. Please note that I cannot hear the difference between a normal dial tone or the dial tone used to indicate a message has been left.

GENERAL
Painted figures shown on the site are for display purposes only. All items are sold unpainted and unassembled.

The spin casting process used to make white metal figures results in mould lines and flash. Items may therefore require cleaning up to remove mould lines and flash. Multi-part kits may require modelling experience to assemble. The tools used to remove mould lines and flash may be dangerous if used incorrectly: seek advice from an experienced modeller and wear appropriate protection. 

Composition of unit, bargain, brigade and regiment packs may vary from that stated depending on stock.

Mounted figures come with appropriate horses. Riders are not sold separately from horses.

Prices are subject to change at no notice as a result of fluctuations in the exchange rate.

Payments made by card or by PayPal are taken at the time of ordering. The shopping cart provides Telephone Payment and Cheque Payment options for customers who want payment to be taken at the time of dispatch.

A condition of delivery is that it may take eight or more weeks for Fighting 15s to obtain and then dispatch an item that is out of stock, that goes out of stock, or that is available only to special order. 

Customers are responsible for paying any and all customs, duty and handling charges on their orders.

Fighting 15s no longer provides paper lists of the ranges that it stocks. The online shop is the only list of codes.

FIGURE VARIANTS
Pictures on the site may not show all possible variants for each code and are not an indication of the exact variant mix supplied. Mounted figures are provided with a random, suitable horse.

All figures are picked at random. Under no circumstances whatsoever can Fighting 15s guarantee to supply a particular variant. Fighting 15s cannot accept orders that are conditional on a particular variant of figure being supplied.

SINGLE FIGURES
Figures ordered by post, phone, or email are charged at the single-figure rate (UK-sourced) or the special request rate (non-UK sourced) as appropriate. This is higher than the prices of figures bought in packs online. Online orders save us time in processing and packing, and therefore figures bought online have a lower cost: if you want to save money, please order online to get the pack rates per figure.

Our current guide prices for 15mm AB single figures ordered other than through the online shop are £0.75 foot (£1.50 for standard bearers), £1.50 mounted (£1.75 for generals), £3.00 1 cannon or 4 crew, including VAT but excluding delivery.

Our current guide prices for 15mm and 18mm  Eureka single figures ordered other than through the online shop are £0.65 foot (£1.30 for standard bearers), £1.30 mounted, including VAT but excluding delivery.

Our current guide prices for 28mm Eureka single figures ordered other than through the online shop are £2.50 foot, £5.00 mounted, including VAT but excluding delivery.

Our current guide prices for 40mm Flashing Blade figures ordered other than through the online shop are £3.00 foot, £8.00 mounted, including VAT but excluding delivery.

Our current guide prices for Oddzial Osmy figures are £3.50 per single pack (£7.00 for double packs).

SPECIAL ORDERS
Some ranges are available only to special order and can take eight weeks or more to arrive in the UK. Special orders are placed like any other order for figures that are in stock.

CAST TO ORDER
Some figures are now produced under licence using authorised moulds, and are cast to order. Fighting 15s holds lower stocks of such figures, because it is more economic to hold the stock as metal ingots, and cast them as required to fulfil orders, which may result in a delay in the processing and dispatch of your order.

OUT OF STOCK
Orders for figures that are temporarily out of stock are treated as special orders and it may take eight weeks or more for items to arrive in the UK.

CONFIRMATION OF ONLINE ORDERS
Customers are sent written confirmation by email that their order has been received. Confirmation that an order has been received does not constitute acceptance of that order. Fighting 15s reserves the right not to supply items where errors arise in the price, code or description in the shop, or if mail order customers provide insufficient payment. Fighting 15s reserves the right to decline such orders, and to decline orders that are not economic to cast.

Please note that your receipt will show an itemized list of items ordered (VAT-inclusive prices), a sub-total (ex-VAT), delivery charge (ex-VAT), the total tax due, and the total value of the order (including delivery and VAT).

PayPal's "instructions to merchant" do not form part of Fighting 15s' orders processing system nor part of Fighting 15s' contract with customers. Please email us separately if you have any special requests regarding your order so that we can confirm whether the request is possible, and therefore whether we can accept your order.

ORDERS PLACED BY EMAIL, PHONE, FAX OR POST
Fighting 15s' priority is dealing with paid-for orders placed in the online shop. All other types of order are accepted at Fighting 15s' discretion and - this is important - are dealt with only when there are no online orders left to process.

Orders placed other than through the online shop are charged at single-figure rates (see Single Figures, above).

Fighting 15s cannot receive orders by fax.

CREDIT CARD ORDERS
We cancel and refund any order if the issuing country of the credit card differs from the country in the cardholder's address. Such transactions most commonly prove to be fraudulent.

Orders paid for by credit card must have a valid, non-mobile telephone number that allows the cardholder to be contacted at the cardholder's address.

DELIVERY TIMES
Most orders for which all items are in stock are dispatched within seven days of ordering, subject to delays resulting from holidays, sickness, or preparations for wargames shows. Items that are cast to order are usually dispatched within seven to 28 days of ordering. Special orders and orders for items that are out of stock may take eight weeks or more before dispatch because they have to be obtained from overseas suppliers.

Orders are shipped in their entirety where possible, and dispatch of an order will usually be delayed if an item that is out of stock is due to come back into stock in the near future.

A condition of delivery is that if an item is out of stock, is cast to order, or is available to special order that it may take Fighting 15s eight or more weeks to obtain and then dispatch that item.

POSTAGE, PACKING AND DELIVERY COSTS
The shopping cart calculates the appropriate postage according to the total weight of an order.

Postage charges in the UK are: £1.58 (up to 100g), £1.96 (up to 250g), £2.48 (up to 500g), £3.05 (up to 750g), £7.00 (up to 1kg), £9.05 (up to 1.25kg). Postage is charged based on Royal Mail packet rate. UK orders over 750g are sent by special delivery.

UK standard delivery includes the charge for recorded delivery of 77p (for all orders dispatched from 4 April 2011).

VAT is added to these prices at a rate of 20%. Although postage is exempt from VAT, companies must levy VAT on delivery charges according to the VAT rate of the contents.

Postage prices within the UK, to Europe and Worldwide are based on Royal Mail rates for the current year, and may be adjusted in advance of the official price rise to compensate for the lead time in dealing with orders. Europe includes any continental European country as defined by the Royal Mail, and therefore excludes the UK but includes many non-EU countries.

Customers that choose inappropriate delivery options for their location will have items removed from their order up to the cost of the required postage.

EU and worldwide registered orders are sent by International Signed For mail. EU and Worldwide orders over 500g for which standard delivery is requested are sent by International Signed For mail.

Customers are liable for the full costs of re-delivering an item that they have failed to collect from a sorting office and which has been returned to Fighting 15s by the mail service.

Free UK standard delivery. This promotional discount for customers in the UK applies to orders that have a sub-total of more than £50.00 inc tax and ex delivery. Orders that qualify for free UK standard delivery and that weigh up to 750g are sent by second class recorded post in one shipment only (orders will be dispatched only when all items are available). Orders heavier than 750g are sent first class recorded post.

ADVANCE ORDERS FOR SALUTE 2012
Fighting 15s is due to be at Salute this year and will be operating its combined stand with Black Hat Miniatures as usual. As yet we don’t know our stand number, but will post details when they are available.

The Fighting 15s shop, however, now has the Collect at Salute option in the shopping cart, which allows orders to be made online and picked up at the show without the shopping cart adding a delivery charge. Fighting 15s puts this option in the shop early so we can get figures from abroad in time if they are required to complete an order. So, if you want figures that are obtained to special order for Salute, order them early, not a week before the show.

Please note that payment by card or PayPal is taken at the time of ordering. If you want to pay cash on the day, please choose the “pay by cheque” option; if you want to pay by card but have payment taken nearer the time of Salute, please use the telephone payment option and phone through your payment details. If the shopping cart is abandoned with the payment method incomplete, we will not order the figures.

We cannot take orders for the new 1815 British from AB Figures for collection at Salute: these orders are handled through Eureka Miniatures. Orders for all other 15mm AB Figures should be directed through Fighting 15s.

A reminder that Fighting 15s cannot take card payments or cheques at Salute. All payments at the show to be made in cash sterling or, reception permitting, PayPal mobile only.

A customer who choses non-UK standard delivery will be refunded in full if an order is lost in the post, and the original order will be cancelled. The order will need to be made again, this time chosing a registered delivery option. Fighting 15s may at its discretion replace small, low-value orders that are lost in the post. Fighting 15s requires any customer whose order is lost in the post to use special or registered delivery for future orders, including replacements for a lost order, and reserves the right to decline orders if affected customers do not choose such a delivery option.

Fighting 15s obtains proof of posting for all orders that it dispatches. Proofs of posting verify the time and date of dispatch, and the weight of a parcel. Parcel weights are used to verify the contents of a parcel to substantiate claims for missing items.

CANCELLATIONS, RETURNS & REFUNDS
Customers can change their mind and cancel or return an order within seven working days of receipt of that order without giving a reason for a full refund (including delivery charges).

Customers must return goods supplied to them if they cancel an order.

Customers are bound to take good care of goods they receive and to return unwanted items in good condition. Customers that do not return unwanted items in good condition are liable for the cost of such items.

Customers must return goods at their own expense.

Please note that under UK law, distance selling regulations do not apply if customers have seen and examined figures in person at a show and then ordered them or similar items online at a later date.

Fighting 15s will replace figures that are damaged in transit, or that turn out to be miscast. Flash and metal  vent lines do not constitute a miscast figure: they are an inherent part of the casting process and easily trimmed with the appropriate tools. A miscast figure is one where severe mould slippage has occurred or where a noticeable part of the figure is missing.

Fighting 15s issues a full refund if an order is returned because it has been refused at the point of delivery.

QUERIES & COMPLAINTS
If you have a query about your order, or in the unlikely event of a complaint, please contact Fighting 15s by phone (tel: +44 (0) 1983 557852 between 10am and 6pm Monday to Thursday). If we are not available, please leave your name and a contact phone number. Please note that Ian cannot hear the difference between a normal dial tone or the dial tone used to indicate a message has been left, so it may be some time before he gets back to you.

Emails that go astray are the greatest cause of communication problems with customers: please, please phone if there is a problem. Do not rely on email because it can be blocked by spam filters or hit dead servers: email is simply a convenient method of sending a message: it does not guarantee safe or immediate delivery of that message.

Please check your order on receipt and advise Fighting 15s of any discrepancies, other than items that are marked as to follow, as soon as possible. Note that we often combine codes and multiple requests for a code in one bag to reduce the quantity of plastic used to pack an order.

CONFIDENTIAL DATA
Information collected on this site is held off site in a database as part of our online shop. Fighting 15s will not pass on this information to any other person or organisation, nor use it in marketing.

Fighting 15s does not store customers' financial details.

HUZZAH! MINIATURES
Scale Creep Miniatures and some 15mm AB figures are cast under licence in the UK by Huzzah! Miniatures, part of Fighting 15s.

MINIMUM ORDER SIZE
There is a minimum order value of £7.50 including delivery and VAT.

Please note that Fighting 15s works on retailer margins, not manufacturer margins, for most of the items that we sell, which is why we charge for samples.

TRADEMARKS
Fighting 15s, Oozlum Games, Huzzah! Miniatures and the phrase 'Turning little men into soldiers' are trademarks.

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