TERMS & CONDITIONS
Last updated 4 March 2019 (previous version dated 31 December 2018)
WARNING: The items on this site are not suitable for children aged under 14 years. The items on this site are not toys.
Many white metal items available on this site contain lead, which is dangerous if chewed or swallowed. White metal items may also have sharp points or edges, which can injure if handled incorrectly.
Figures cast under licence by Fighting 15s are cast in lead-free pewter. “Lead-free” pewter is permitted to contain up to 3% lead.
Do not use chemicals to clean figures because acids and alkalis may damage them irreparably.
Water-based acrylic paints are non-toxic. In the event of contact with the eyes, wash copiously with cold water and seek medical advice.
Fighting 15s is unable to predict the effects of Brexit while a deal is yet to be agreed between the UK and the EU. However, Fighting 15s must account for the likely change in cross-border tax law that will cause complications with international orders.
Fighting 15s will therefore be closed from 15 March 2019 to 15 April 2019, the two weeks or so before and after the scheduled Brexit day of 29 March 2019. It will not be possible to place orders during this period by any means and the online shop will be closed completely. During this closure period Fighting 15s will work on the principle that international orders take priority over any and all domestic orders. This is an exception to the usual priority given to orders.
Brexit exception clause: Because of uncertainty about import tariffs and costs, Fighting 15s will no longer back order items that go out of stock for customers or obtain items to special order. Instead, a refund will be issued for those items that cannot be supplied.
PRIVACY, COOKIES AND CONFIDENTIALITY
Fighting 15s' shop is hosted by ekmpowershop. All cookies used are "essential" to the operation of the shop and the site is therefore totally compliant with the EU cookie law.
Personal information collected on this site is held off site in a database as part of our online shop. Fighting 15s will not pass on this information to any other person or organisation, nor use it in marketing such as mailshots or newsletters. Such information is used only for the administration of orders.
Fighting 15s does not store customers' financial details.
Fighting 15s is registered for VAT, VAT number GB 917 3277 15.
Prices of miniature figures, paints and models in the shop include VAT at 20%. Books, including wargames rules, are zero-rated for VAT.
VAT is removed for orders sent to delivery addresses outside the EU when the correct tax region is entered in the shopping cart.
Fighting 15s is run by Ian Marsh at Green Butts, Colwell Road, Freshwater, Isle of Wight, PO40 9SL. Visitors by appointment only.
Email: email@example.com. Please be patient if you do not get a prompt answer: paid-for orders in the online shop receive priority over everything else.
Telephone: +44 (0) 2380 970715. Enquiries only.
The abbreviation EU is used on the site to mean the European Union and its constituent countries, including, for now, the UK. The term Europe is used to mean countries on continental Europe, and excludes the UK but includes those that are part of continental Europe but not a member of the EU.
The Add to Cart option and short description for products listed in shop categories is provided for customers' convenience. Each product has a full description detailing pack contents, delivery and stock limitations that may be obtained by clicking on a picture or item title in the main categories. Customers are assumed to have read a product's full description before buying.
Painted figures shown on the site are for display purposes only. All items are sold unpainted and unassembled.
Fighting 15s' prices are set using pounds Sterling (GBP) and only this currency is used for financial transactions. Prices for other currencies – euros and US dollars – in the shop are approximations based on average exchange rates: the total will always be charged in GBP and actual conversion rates will depend on the exchange rates of the payment card companies.
The spin-casting process used to make white metal figures may result in mould lines and flash. Spin-casting is a cheap method of reproducing items, less precise than die-casting: items may require cleaning up to remove mould lines and flash. Multi-part kits may require modelling experience to assemble. The tools used to remove mould lines and flash may be dangerous if used incorrectly: seek advice from an experienced modeller and wear appropriate protection.
Contents of standard items or packs for online orders can be changed only by using options listed in drop-down menus, where they exist, for that item or pack. Customers cannot otherwise vary the contents of standard packs.
Fighting 15s reserves the right not to supply goods where errors in the coding of the website or errors in information provided by suppliers result in incorrect prices or details of pack contents. Information about items on the site is provided in good faith.
Mounted figures come with appropriate horses. Riders are not sold separately from horses.
Prices are subject to change at no notice owing to fluctuations in the exchange rate.
Payments made by card or by PayPal are taken at the time of ordering. The shopping cart provides a Telephone Payment option for customers who want payment to be taken at the time of dispatch.
Fighting 15s imports most of its stock from overseas suppliers. A condition of delivery is that it may take eight or more weeks for Fighting 15s to obtain and then dispatch an item that is out of stock, that goes out of stock, or that is available only to special order.
Non-EU customers are responsible for paying any and all customs, duty and handling charges on their orders. Non-EU customers who are liable for such charges and decide not to pay them, resulting in the return of their order, become liable for the original delivery cost of their order.
All customers are bound to pay the full cost of returning unwanted items.
Some of the Fighting 15s website dates back to 2005, and may have sparse descriptions or small pictures, or out-of-date references to our former card processor WorldPay. Work is under way to bring all of the site up to date but it is a slow process.
THE ORDER PROCESS
Customers place orders online in the shop using the shopping cart as part of Fighting 15s’ website, www.fighting15sshop.co.uk
Customers complete the order online by paying by PayPal, or by credit or debit card using PayPal as a third-party payment processor. This method takes payment at the time of ordering. Customers can instead pay by credit or debit card over the phone, completing their order using the telephone payment option in the shopping cart. Customers that choose telephone payment must call Fighting 15s to provide payment details. For telephone payments, Fighting 15s will take payment when the order is ready for dispatch. Fighting 15s will not start work on an order until it is paid for or until Fighting 15s has been provided with payment details. Fighting 15s gives priority to orders for which payment is taken at the time of ordering.
The online shop automatically sends customers an email that acknowledges receipt, not acceptance, of their order. The email confirms the contents of that order as entered by the customer, and provides a durable copy of Fighting 15s’ terms and conditions for the customer’s reference.
Fighting 15s downloads orders from the shop, prints out one copy to provide a packing list for Fighting 15s’ use and one copy for the customer that serves as a receipt or invoice. Fighting 15s sends customers an email advising that the order’s status has been changed to Processing.
Fighting 15s then takes the following steps, the timing of which depend on workload. In exceptionally busy periods these steps may happen over a period of up to a week; more usually, they happen within one to two working days. Sometimes Fighting 15s can accomplish them in a matter of hours.
Fighting 15s checks customers’ orders. At this point an order may be declined and cancelled by Fighting 15s. An order may be declined or cancelled if, for example, it is unclear, incomplete for some reason, breaks Fighting 15s’ territorial or licensing restrictions, exploits an error in the shop’s programming or data, or appears fraudulent.
Customers for whom items must be obtained from suppliers to fulfil their orders are sent an email advising that Fighting 15s is Awaiting Stock. Fighting 15s will where possible estimate how long it will take to obtain items required for an order, based on knowledge of our outstanding orders with suppliers and the likely shipping dates.
Customers for whom items must be made to order to fulfil their orders are sent an email advising that Fighting 15s is Awaiting Stock. Fighting 15s will where possible estimate how long it will take to make items required for an order, a process that may typically take up to two weeks during busy periods.
Orders are dealt with in order of date, oldest first.
Orders are packed when all items are available to complete them, payment is taken if still due, and orders are taken to the Post Office for dispatch or collected by courier. Customers are sent an email advising that their order has been Dispatched. Emails contain tracking numbers for international customers who have chosen Tracked Delivery.
Customers receive their orders. Delivery typically takes one day to a week in the UK for standard delivery, and two to four weeks for standard international delivery. Customers who have not received their orders within those times should contact Fighting 15s.
Customers check their orders and notify Fighting 15s within 14 working days if there are any errors, omissions or breakages. Fighting 15s takes great care when packing orders and mistakes are rare, but they do happen. Fighting 15s corrects errors and sends out replacements or missing items by standard delivery. Customers are sent an email advising that their order is Complete.
Pictures on the site may not show all possible variants for each code and are not an indication of the exact variant mix supplied. Mounted figures are provided with a random, suitable horse.
All figures are picked at random. Under no circumstances whatsoever can Fighting 15s guarantee to supply a specific variant. Fighting 15s cannot therefore accept orders that are conditional on a specific variant of a figure being supplied.
The Brexit exception clause above means Fighting 15s will no longer special order items: orders for such items will be refunded.
CAST TO ORDER
Some figures are produced under licence using authorised moulds, and are cast to order. Fighting 15s holds lower stocks of such figures, because it is more economic to hold the stock as metal ingots, and cast them as required to fulfil orders, which may result in a delay in the processing and dispatch of an order.
OUT OF STOCK
The Brexit exception clause above means Fighting 15s will no longer obtain items that either are out of stock or go out of stock: orders for such items will be refunded.
CONFIRMATION OF ONLINE ORDERS
Customers are sent written confirmation by email that their order has been received. Confirmation that an order has been received does not constitute acceptance of that order. Fighting 15s reserves the right not to supply items where errors arise in the price, code or description in the shop, or if mail order customers provide insufficient payment. Fighting 15s reserves the right to decline such orders, and to decline orders that are not economic to cast.
Please note that the receipt will show an itemized list of items ordered (VAT-inclusive prices), a sub-total (ex-VAT), delivery charge (ex-VAT), the total tax due, and the total value of the order (including delivery and VAT).
PayPal's "instructions to merchant" do not form part of Fighting 15s' orders processing system nor part of Fighting 15s' contract with customers.
ORDERS PLACED BY EMAIL, PHONE, FAX OR POST
Fighting 15s' priority at all times is dealing with paid-for orders placed in the online shop. All other types of order are accepted at Fighting 15s' discretion and - this is important - are dealt with only when there are no online orders left to process.
Please note that because of increasing hearing difficulties, Fighting 15s prefers not to take orders by phone, because mistakes inevitably arise.
Fighting 15s cannot receive orders by fax.
Fighting 15s does not give discounts to customers that place orders by phone, email or post because such orders take longer to process. Online discounts are available only to customers that place orders online.
CREDIT CARD ORDERS
Fighting 15s cancels and refunds any order if the issuing country of the credit card differs from the country in the cardholder's address. Such transactions most commonly prove to be fraudulent.
CHANGING AN ORDER
Fighting 15s aims to dispatch orders with the least possible delay to customers, and one consequence of this is that there may be a limited opportunity to change an order once placed in the online shop. Customers should contact Fighting 15s as quickly as possible by email to request changes to an order.
Changes are limited to substituting items for another of equal or lower value. Fighting 15s will refund the difference if the item is of lower value.
Because Fighting 15s does not see or store customers' payment details and cannot therefore charge for additional items, customers that want to add items to an order must instead place a new order or provide new payment details.
Please note that because of payment processing charges, and because a new order has to be set up in the shop, Fighting 15s makes a small administrative charge of 20p plus VAT for additions to an order that are less than the minimum order value of £10.
Most orders for which all items are in stock are dispatched within seven days of ordering, subject to delays resulting from holidays, sickness, or preparations for wargames shows.
Items that are cast to order are usually dispatched within seven to 28 days of ordering.
Special orders and orders for items that are out of stock may take eight weeks or more before dispatch because they are made to order and obtained from overseas suppliers.
Orders are shipped in their entirety where possible, and dispatch of an order will usually be delayed if an item that is out of stock is expected to come back into stock in the near future.
A condition of delivery is that if an item is out of stock, is cast to order, or is available to special order that it may take Fighting 15s eight or more weeks to obtain and then dispatch that item. See Brexit exception clause.
A condition of delivery is that after dispatch an order may take up to 15 working days to arrive at an address in the UK, and up to 28 working days to arrive at an address outside the UK. An order may therefore take eight or more weeks to source, plus up to 28 working days to deliver to a customer after dispatch from Fighting 15s.
All delivery charges are non-negotiable.
The shopping cart calculates the appropriate delivery charge according to the total weight of an order. Fighting 15s’ delivery charge is based on the rates set by Royal Mail for parcel weights, plus standard order costs (the fixed costs for each order) and VAT.
A standard order cost of 50 pence ex-VAT is added to the delivery charge to cover packaging materials (i.e. the box and packing materials).
A standard order cost of 50 pence ex-VAT is added to the delivery charge towards the cost of getting orders to a post office. This helps towards the running costs of Fighting 15s' business vehicle.
VAT is added to delivery charges for all orders delivered within the EU at a rate of 20%. Although postage itself is exempt from VAT, companies must levy VAT on delivery charges according to the VAT rate of the contents.
Royal Mail’s rates in the UK start at £4.45 (under 1,000g). The shopping cart also uses the lower Royal Mail rates of £2.11 for large letters up to 100g and £2.50 for large letters up to 250g to allow for light, non-bulky orders. The smallest UK delivery charge is therefore £3.11 plus VAT (£2.11 plus £1.00 standard order costs plus VAT).
Royal Mail’s rates to the EU start at £4.15 (up to 100g), and increase to £4.45 (up to 250g), £6.20 (up to 500g), £11.60 (up to 750g) and £12.55 (up to 1kg). The smallest EU delivery charge is therefore £5.15 plus VAT (£4.15 plus £1.00 standard order costs plus VAT). Tracked or signed European or worldwide delivery uses the Royal Mail's Tracked or Tracked and Signed services where possible. Tracked or signed European or worldwide delivery is charged at the basic rate for the service; any charges for additional levels of compensation are borne by Fighting 15s. All standard delivery European or worldwide items over about 500g are sent tracked or signed. All orders to Italy are sent tracked or signed.
Customers that choose inappropriate delivery options for their location will have items removed from their order up to the cost of the required delivery charge.
Customers are liable for the full costs of re-delivering an item that they have failed to collect from a sorting office and which has been returned to Fighting 15s by the mail service. Alternatively, Fighting 15s will cancel and refund such a returned order.
Eureka Miniatures' 18mm Seven Years War range is cast to order using licensed moulds made by Eureka Miniatures of Australia. Under the terms of our licensing agreement, Fighting 15s is unable to supply licensed castings from this range to Spain, and will also not supply them to Australia or the USA, where they are available through either the original manufacturer or its US agent. Orders for the 18mm SYW range from Spain, Australia and the USA will be cancelled and refunded in their entirety. Customers from those countries that repeatedly try to order the 18mm SYW range will be refunded less an administration charge of £5.00 per attempt.
Fighting 15s will not supply any ranges to China, Hong Kong, Korea and Taiwan, and the shopping cart is set to exclude these countries. Fighting 15s broadly supplies only countries in the UK, EU, Europe (including former Soviet states), North America and Australasia.
Customers outside China, Hong Kong, Korea and Taiwan that order from Fighting 15s agree not to send figures to painting services in those countries. A number of painting services in those countries sell pirated figures, and supplying them with unpainted castings is one means by which those pirates continue to get new figures to counterfeit. Customers that are discovered to have sent figures to China, Hong Kong, Korea and Taiwan will be blacklisted.
Fighting 15s will not ship customers' orders to painting services outside the UK.
In the rare event that an order goes astray in the post, we will replace it without quibble if the customer has chosen standard UK or tracked or signed UK/Europe/Worldwide delivery.
A customer who chooses non-UK standard delivery will be refunded in full if an order is lost in the post, and the original order will be cancelled. The order will need to be made again, this time choosing a tracked delivery option. Fighting 15s may at its discretion replace small, low-value orders to non-UK destinations that are lost in the post.
CANCELLATIONS, RETURNS & REFUNDS
Customers within the European Union (EU) have certain rights under the 2014 Consumer Contracts Regulations (distance selling regulations).
Customers within the EU can change their mind and cancel or return an order starting from the moment they place an order up until 14 working days of receipt without giving a reason (working days are defined as Monday through to Friday and therefore exclude Saturday and Sunday). Fighting 15s will issue a refund within 14 working days of receiving a request for a refund.
Customers outside the EU can change their mind and cancel or return an order starting from the moment they place an order up until 14 working days of receipt without giving a reason. Fighting 15s will issue a refund on the return of the order, or within 14 working days if an order is cancelled before dispatch.
Although customers do not have to give a reason for cancelling an order or returning items, they must obviously advise Fighting 15s that they wish to either cancel an order or return items so that Fighting 15s is aware of their wishes.
Our model form for an email or letter to cancel an order is simply to write: “Please cancel my order, reference ORDER NUMBER”, replacing ORDER NUMBER with the appropriate 13-digit order number in the form xxxxx/xxxxxx/xx. There is no need to give a reason for the cancellation.
All customers must return goods supplied to them if they cancel an order and must return unwanted goods at their own expense. Customers must advise Fighting 15s within 14 working days of receipt of an order if they want to return items. Customers have 14 working days in which to return unwanted items; these 14 days are in addition to the 14 days within which a customer has a right to cancel. Failure to return goods leaves customers liable for the full cost of recovering the goods.
All customers are bound to take good care of goods they receive and to return unwanted items in good condition. Customers that do not return unwanted items in good condition are liable for the cost of such items.
After 14 working days of receipt goods legally become the property of the customer. After this time unless goods prove to be faulty there is no right of return for items that are no longer wanted. Customers must therefore advise Fighting 15s that items have been damaged in transit within 14 working days of receipt.
EU distance selling regulations do not apply if a customer has bought the same or similar items before, or has examined or bought the same or similar items before in person, such as at a wargames show. In such circumstances consumer rights are limited to the replacement of faulty items only. EU distance selling regulations do not apply to customers outside the European Union, however, Fighting 15s uses them as the basis for dealing fairly with non-EU customers.
All goods are provided without a manufacturer’s warranty. For all customers, however, Fighting 15s will replace figures that are faulty (miscast or broken figures, or figures that exhibit severe mould slippage). Mould lines, vent metal, sprue, flash and slight mismatches between mould halves are not regarded as faults: they are unavoidable features of the spin-casting process, which is a cheap, imprecise means of reproducing items. Customers are expected to clean up spin-cast items with a file, snips or suitable blade to resolve such features.
Customers must advise Fighting 15s of faults in items within one month of receipt. Fighting 15s will replace without quibble an item that is identified and confirmed as faulty within one month of receipt. After one month customers legally have a more limited right of return for faulty goods; past six months these legal rights diminish still further, and therefore Fighting 15s will not replace items that are claimed to be faulty after six months.
Faulty figures or figures that are damaged in transit must be returned to Fighting 15s so that the metal may be reused. Fighting 15s reimburses the cost of returning faulty items. If an item is returned to Fighting 15s because it has not been collected in time from the sorting office, Fighting 15s will cancel the order and make a full refund, unless the customer agrees to pay for the cost of redelivery.
If an item is returned to Fighting 15s because a non-EU customer does not wish to pay the appropriate duty and handling charges that are due on import to their country, that customer becomes liable for the original delivery costs of the order. Fighting 15s will cancel the order and make a refund less the cost of shipping.
MISSING OR WRONGLY SUPPLIED ITEMS
Customers must inspect their order within 14 working days of receipt. After 14 working days of receipt goods legally become the property of the customer and the customer is deemed to have accepted the order as complete. Customers should therefore advise Fighting 15s of any missing or wrongly supplied items within 14 working days of receipt to get the mistake corrected. Mistakes will not be corrected after 14 working days of receipt. Fighting 15s will replace without quibble any missing or wrongly supplied items within that time limit.
Fighting 15s marks items that are to follow on the receipt included in each order, and usually also duplicates that information in the email confirming dispatch of the order. Such items are not regarded as missing items, and they will be supplied as soon as stock becomes available.
Customers should note that orders may be photographed before dispatch to confirm those orders' contents.
QUERIES & COMPLAINTS
If you have a query about your order, or in the unlikely event of a complaint, please contact us by phone +44 (0) 2380 970915 Fighting 15s is obliged by EU law to include a link to the EU's online dispute resolution service at https://webgate.ec.europa.eu/odr/ which is intended to ease resolution of cross-border disputes in the unlikely event that they arise. The relevant email address for Fighting 15s is:firstname.lastname@example.org_
Information collected on this site is held off site in a database as part of our online shop. Fighting 15s will not pass on this information to any other person or organisation, nor use it in marketing. Fighting 15s does not believe in spamming its customers and therefore does not send out mailshots.
MINIMUM ORDER SIZE
There is a minimum order value of £10.00 including delivery and VAT.
Fighting 15s, Oozlum Games, Huzzah! Miniatures and the phrase 'Turning little men into soldiers' are trademarks.